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“When you really think about it, process is just what happens when people realize there’s a problem, put together a checklist to solve it, and then immediately forget about it. Soon, it’s not relevant anymore,” Deng says. “Most companies are full of processes designed to solve problems from a long time ago.”

Process Is Being Told What to Do by Someone Who Has Less Information than You

I could quote this whole article! Do you manage people, or want to mange people? Just go read it already.

(via mayafish)